Again, apologies for the inconveniences you have been experiencing and we will let you know something as soon as it is pertaining to be possible to find solution." We will forward your request up until the supervisional department can be obtaining your latest info and will continuously to be in contact with you to obtain the necessary system information, dxdiag, and any errors reported - we will be needing those in the near future. it may be advised to also uninstall then freshly installation of game and any patches that have upon since come out on the market and made available to the general publics.run Windows system updates for latest programs and support files instances.update your video graphics adapter files.Please to in the meantime you might want to peruse our Knowledge Base articles pertaining to your situation. "Hi, Mr Hawk, we are sorry to hear of any inconvenience you are having and wish to apologize for the inconveniences. System info, dxdiag and all errors reported are attached." I have spent days on trying to get this fixed. I've run all the support files, including dxsetup, msvrct is up to date, done searches in your Knowledge Base articles for every keyword associated with my problem and nothing is listed, and I have defragged my hard drive (which gets defragged weekly on a regular basis) anyway, etc. I have patched the game with all 7 patches available to date. I have the latest drivers, my Windows is up to date, I've spent hours uninstalling and reinstalling the game. Every "support" ticket I've sent in usually goes something like this. To be fair, that's not unique to Ubisoft. My best suggestion is that do a system scan from CMD and check if any system files are faulty. Originally posted by Westnest:But it's also a possibility that they will tell stories about completely irrelevant things and waste your time, experience talking.
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